Monday, 17 March 2025
AI is making waves in the legal sector. The smartest firms are using it to automate tedious tasks, speed up case research, and improve client services. But let’s be real, AI isn’t magic. If it’s not tested properly, it can misfile documents, misinterpret contracts, give clients the wrong advice, or even create compliance nightmares.
The law firms that truly stay ahead aren’t just using AI, they’re making sure it actually works. And that’s where rigorous testing and quality assurance come in. At Prolifics Testing, we help law firms to make sure their AI tools are accurate, secure, and compliant. Here’s how the best in the business are doing it, and how you can too.
- AI-Powered Document Management – Keeping It Smart and Secure
AI-driven document management systems (DMS) like iManage and NetDocuments are changing the game. They instantly sort, retrieve, and summarise case files, cutting down on manual work. But what happens when AI misclassifies key legal documents or misses critical case details?
The Problem: AI makes mistakes. A misfiled document can lead to wasted hours, or worse, impact case outcomes.
How We Fix It: We rigorously test these systems to make sure they correctly classify, retrieve, and process legal documents. We also run performance tests to ensure searches remain fast and efficient, even under heavy workloads.
- AI in Contract Review – Accuracy is Everything
AI-powered contract review tools (think Kira Systems, Evisort) are saving firms countless hours by scanning contracts, flagging risks, and ensuring compliance. But AI isn’t a lawyer; it can misunderstand legal jargon, miss red flags, or pull the wrong clauses.
The Problem: If your AI tool misinterprets a key clause or overlooks a compliance issue, the risks can be huge.
How We Fix It: We put AI contract tools through accuracy and compliance testing to ensure they flag the right risks and don’t drown lawyers in false positives. Our test automation frameworks make sure they’re trained on real legal language, so firms get AI that works, not guesswork.
- AI-Powered Chatbots – Smarter, Safer Conversations
Many firms now use AI-powered chatbots for client intake, legal queries, and internal knowledge sharing. They save time and improve client engagement—until they don’t.
The Problem: A chatbot giving wrong legal advice or exposing confidential data isn’t just bad, it’s a serious liability.
How We Fix It: We simulate real-world scenarios to test chatbot responses, ensuring they provide accurate and legally appropriate answers. Our security testing prevents data breaches, while our performance testing makes sure chatbots stay responsive, even during peak times.
- AI-Driven E-Discovery – No Room for Error
AI-driven e-discovery tools like Relativity and Everlaw are helping law firms sift through massive data sets, identifying key evidence in minutes instead of weeks. But if AI introduces bias, misses documents, or slows down under heavy loads, it’s a problem.
The Problem: AI must process huge datasets fairly and accurately. A misclassified document or biased search result can compromise a case.
How We Fix It: Our bias testing ensures AI models deliver objective, reliable results. We stress-test e-discovery tools to ensure they can handle large volumes of data without slowing down or missing critical information.
- AI-Enabled Legal Research – Smarter Search, Better Insights
Legal research tools like Westlaw Edge and LexisNexis AI are changing how firms access case law, but their search algorithms need to be fast, accurate, and always up-to-date.
The Problem: If an AI-powered legal research tool ranks outdated or irrelevant cases too high, it wastes time and weakens case preparation.
How We Fix It: We test AI legal research tools for search relevance and accuracy, ensuring they pull the most legally sound and up-to-date results. We also conduct scalability testing, making sure search engines don’t slow down under pressure.
Why Testing is the Key to AI Success in Law Firms
AI can be transformational, but only if it works properly. If it’s not tested, it can introduce costly errors, compliance risks, and security vulnerabilities. That’s why leading law firms don’t just adopt AI, they validate it.
Why Work with Prolifics Testing?
We’ve spent over 20 years working with law firms, testing various applications. Whether it’s contract review AI, legal chatbots, or PMS/DMS or CRM systems, we ensure your AI solutions deliver accurate, secure, and fully compliant results.
Get in touch with us to find out how we can make your AI adoption process smooth and stress-free.
Jonathan Binks - Head of Delivery
Prolifics Testing UK
